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How to download
with the browser (temporary disable DM)?
If you use Internet
Explorer (IE), then in order to temporarily disable DM download interception
press the Ctrl key while clicking a link you want to download with the
browser. (When extended integration enabled then the Ctrl key may not
work. So you should try to disable extended integration in the program
options: Options->General->Integration.)
Also you can turn on the "Open in the browser if canceled" mode
(Options->General->Integration). In this case when DM intercepts
a download but you press the Cancel button (or the cross in the upper
right corner of the window, or the Esc key) in the "Add download"
window the download will be continued by the browser.
If you use Opera,
Firefox or Mozilla, then to temporarily disable DM download interception
you have to disable DM integration into your browser (Options->General->Integration->
Your browser).
How TO DELETE A
DOWNLOAD and the corresponding file?
If a download is not
completed then it will always be deleted along with the corresponding
file. If you delete a completed download then DM will only remove the
record in the download list and leave the downloaded file on disk. To
delete a a completed download with the corresponding file please
hold Ctrl or Shift key while clicking on the Delete button
or use Ctrl+Delete or Shift+Delete.
New version of
the program won't work. What should I do?
If after installing
a new version, DM won't download any file but earlier everything was
ok, then most likely you use a firewall that does not allow the new DM
version to access the Internet. The firewall does not automatically recognize
the new version of the program even if DM was earlier authorized for
Internet access. So you have to check if the new version is authorized
for Internet access in your firewall settings.
DM won't download
any file! Errors 10049, 10057, 10060,...
If DM won't download
any file (errors 10049, 10057, 10060...), there may be one of the following
causes:
- no connection.
Check if there is access to the Internet from other programs, for example
from your browser;
- access to the Internet
is blocked by firewall or, sometimes, anti-virus. In this case you have
to adjust your firewall settings so that DM has permission to access
the Internet, or check if your anti-virus settings allow programs on
your computer to access the network (for example, network access is
sometimes blocked when the safest settings are enabled in anti-virus
software);
- proxy-server is
not specified. Check proxy-server settings in DM -> Options ->
Proxy settings. You can try to disable "Use proxy-server settings
from MS Internet Explorer" option if it is enabled;
- proxy-server specified
incorrectly. Check proxy-server settings in DM -> Options ->
Proxy settings;
Sometimes trojan programs
set invalid proxy in the IE settings and DM uses those settings (if "Use
proxy-server settings from MS Internet Explorer" option is enabled).
If DM won't download
some particular file only (errors 10049, 10057, 10060...) there may one
of the following causes:
- no connection
to the specified server. Try to download later;
- invalid proxy-server
or proxy-server is temporarily unavailable. Check proxy-server settings
for this download (Download properties) or for the server (Site manager);
- probably specified
incorrect download address(URL). Check the download link.
ERROR CODE DESCRIPTIONS
you can always find here:
http://www.westbyte.com/dm/index.phtml?page=faq_ec
After uninstallation
DM does not allow browser to download. What should I do?
Perhaps you did not
close all browser windows before uninstallation and uninstallation was
not completed successfully.
To solve this problem
try the following:
1. Close all browsers;
2. Reinstall DM;
3. Enable (in the program options) the same integration settings as you
had in DM before uninstallation (for Mozilla, Firefox, Opera).
4. Close DM;
5. Check if all browsers are closed (including File Explorer windows);
6. Click the Uninstall item from the "Start->Programs->Download Master" Menu.
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